Privacy Policy

Last updated: January 31, 2026

Relievia operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. Personal information does not include anonymized or de-identified data.

Depending on how you interact with the Services and as permitted by applicable law, we may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.

  • Payment Information: Payment card details and transaction information (processed securely by third-party payment providers).

  • Account Information: Username, password, preferences, and settings.

  • Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: Information you provide when contacting customer support or communicating with us.

  • Device & Technical Information: IP address, browser type, device identifiers, and network information.

  • Usage Information: Interactions with the Services, including browsing behavior and navigation data.

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through cookies and similar technologies when you use the Services.

  • From service providers who support our operations (such as payment processing and fulfillment).

  • From third-party partners, where permitted by law.

How We Use Your Personal Information

We use your personal information to:

  • Provide and Improve the Services: Process orders, payments, shipping, returns, manage accounts, and personalize your experience.

  • Marketing and Advertising: Send promotional communications and display relevant advertisements, where permitted by law.

  • Security and Fraud Prevention: Protect accounts, transactions, and our Services from fraudulent or malicious activity.

  • Customer Support: Respond to inquiries and maintain our relationship with you.

  • Legal Compliance: Comply with applicable laws and enforce our terms and policies.

How We Share Personal Information

We may share your personal information with:

  • Shopify and service providers who assist with payment processing, fulfillment, analytics, hosting, and customer support.

  • Marketing and advertising partners, where permitted by law and subject to your rights and preferences.

  • Affiliates within our corporate group.

  • Legal or regulatory authorities when required by law or to protect our rights.

  • Business transfers, such as mergers or asset sales.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services. Your information may be transferred to countries outside your residence. Shopify is responsible for certain processing activities and for handling requests related to those activities.

For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security & Data Retention

While we take reasonable measures to protect your personal information, no system is completely secure. We retain personal information only as long as necessary to fulfill the purposes described in this Policy or comply with legal obligations.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Request data portability

  • Opt out of marketing communications

You may exercise your rights by contacting us using the information below. We may verify your identity before processing requests.

International Data Transfers

Your personal information may be transferred and processed outside your country. Where required, we rely on appropriate safeguards, including Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.